Points or visits loyalty
Choose whether members earn points per dollar to redeem for rewards, or collect visits toward a reward such as $10 off after 10 visits. Both are always tracked, so you can switch at any time.
At a glance
- Where to find it
- back-office › Customers › Member › Settings
- pos › Orders › order › Pay › Member
What's included
Loyalty program
Run your own member program: guests sign up, earn as they spend, and redeem rewards. The dashboard shows member sign-ups and points earned and redeemed over the last 30 days and lifetime.
Loyalty rewards catalog
Set what members can redeem their points for: reward items (for example a free drink for 20 points, with a picture) and dollar-off vouchers (for example $5 off for 100 points).
For visits you decide what counts as a visit: the hours that must pass between orders (2–8) and an optional minimum spend before tax and tip. The visit reward can be up to $500 and is redeemed by staff on the POS app (version 7.7.2 and later). Visits count across every location in the program.
On the POS, staff look up the member by phone in the Loyalty Center and attach them to the order. With visits, the pay screen's Member › Use Visit Reward shows the member's visits and redeems the reward once it's ready; it covers no more than the balance due, and any extra isn't kept. With points, staff add reward items while taking the order or pay with a points voucher; points items and vouchers aren't offered in visits mode.