Message guests from the POS
Reply to guests' chats about their online orders under More › Guest Chats. From any order you can also text a receipt or an order-ready notice, or email a receipt.
At a glance
- Where to find it
- pos › More › Guest Chats
- pos › Orders › (order) › Text
What's included
Open orders on the POS
The Orders tab lists the day's open and closed orders from the register, online, kiosk and delivery apps. Open any order to print, add items, take payment, or edit, void, cancel or reopen it.
Member email campaigns
Send members automatic emails on moments that matter, such as joining, birthdays, a visit or spend milestone, points about to expire, or not having visited in a while, plus one-time or yearly scheduled sends.
- Guest Chats (More › Guest Chats) lists open and closed chats, with a count of open ones on More. Guests with an order for today or later can start a chat. Any staff member using the POS can reply, open the order with View Order, Close as Resolved, Close as Unresolvable or Reopen. Guests can't post to a closed chat.
- Text messaging. On an order, tap Text. After payment, the pay screen also has Text Messaging Receipt. Choose Send Receipt or Announce Readiness and check the guest's 10-digit phone number, which is filled in when the order has one. The guest gets a text with a link to their order.
- Texts need the paid Text Messaging add-on. Until it's on, the screen shows Turn On Text Messaging, so ask the owner before tapping it.
- Email Receipt (POS 7.6.4) emails a link to the receipt. It's free and doesn't need the text add-on.
- The list under the send buttons shows recent texts and emails for that order, so you can check before sending again.
- Orders from delivery apps such as DoorDash don't offer texting.